Promotional Products, Awards, Trophies, Plaques

Marble/Granite FAQ

Here is some information on how things work and what is available for your marble and granite awards orders. Email us or call us at (218) 678-3831 if your question isn't answered.
Wealthwood Gifts Benefits	Free shipping on USA orders over $50 (A minimum savings of $9.95 per order). Awards are delivered in less than 2 weeks. Expediting service is available (Usually results in higher shipping costs). No set up or make ready charges for marble and granite awards (As compared to $50-$150 with other companies), however, there are set up charges for marble and granite promotional products. Artwork clean up charges are only $20 (As compared to $35-$100 with other companies). Repeat customers receive a 10% discount on future orders. Free samples if they are returned Free paper proofs Ask for "Mary" who has 5 years of experience or "Ginger" who has more than 2 years of experience for help First time buyers of promotional products welcomed. We will help you get it right the first time. Easy repeat ordering. Email us with what you want and we will take it from there. Small company flexibility Strong customer satisfaction guarantee Upscale, high quality products that you will be proud to give!
Satisfaction Guarantee	You must be completely satisfied with your order. We will correct our errors or defects free of charge or refund your money upon return of the undesired merchandise. Once you approve the paper proof, we are responsible for matching the proof as shown. Please check the proof carefully for correctness. By the way, our return rate on promotional products and awards is less than one half of 1%. We fix problems fast. If you don't think so call Ken or Mary (co-owners) at 218 678 3831.
Production Process	Here are the steps and the process we go through to complete your order including approximate time frames. Receive and enter order by noon the next business day. Receive and review layout and artwork. If there are any initial concerns we will email or call you. If artwork cleanup is needed, we will contact you. There is a $20 charge for artwork cleanup. Artwork clean up will add an extra day to the process. Send order, layout and artwork to the factory. Inventory is reserved and production scheduled for completion within 5-6 business days. Receive a paper proof from the art department, review it, and fax (or email if requested) it to you for your approval. This takes 1-2 business days. Receive changes or approval from you. If changes are needed, we repeat the artwork process until it is the way you want it (This may delay production schedule). The order is sent to the factory for production. The order is shipped to your designated shipping address via UPS ground unless other arrangements are made. We email the tracking number to you. This step takes 1-5 business days depending on the shipping address. You receive and inspect the order. Let us know if there is anything needing attention. The overall process takes approximately 2 calendar weeks unless there is a delay with layouts or artwork.
	All items are attractively packaged in a cream gift box that is suitable for presentation and strong enough to ensure maximum protection. A romance card is inserted with each package.
Color Fill	All carvings are permanently filled with a gold, silver or bronze enamel.
Artwork	All images and logo's must be clean, black and white artwork (no shades of gray) in Adobe .eps, .ai or .tif format and vector based. Other artwork, that does not meet the above specifications, may be provided, however a nominal charge of $20 will be added to your order. Artwork kept on file forever for future orders. Email artwork and layout information to
Set up	Standard type faces: When you provide your layout indicate the type face you desire and we will match the type face as closely as possible for the initial proof. We either have or can obtain most any type face you may want. Set up charges for Awards: There are no order set up or make ready charges unless the artwork needs modification. (See the artwork section). Set up charges for Promotional Products: There are set up charges for promotional products as shown on each page.
Opposite (Second) Side Etching	There is a $16.00 charge for each piece to engrave a secondary position.
Layout and Copy Changes	There is no charge for the first text layout and/or name. There is a $10.00 copy change charge for each time the layout, text or name changes (not for each item)
Oversized Carvings	There is an additional charge of $6.75 per award for carving outside of the stated area.
Quality Expectations	Marble, granite and onyx are natural products and that significant variations in color, texture, veining and surface cracks (fissures) will occur and are acceptable. All items are hand-crafted and slight variations in size and shape will occur and are acceptable. Variations in the texture of the carved area will likewise occur and are acceptable.
Production Time	Normal: Approximately 2 calendar weeks for all USA orders. Rush Orders: We can expedite orders, however, keep in mind that there is a 1-2 day minimum turnaround time for artwork plus a 3-5 day turnaround for the etching. Usually time is gained on expediting shipping. Call us at (218) 678 3831 if you need a rush order. Christmas Production: Order and artwork must be received by December 1st to guarantee delivery before Christmas.
Samples	Samples are provided free of charge provided they are returned to us. The sample will have a random logo and text. If not returned, we will bill you for half of the lowest price for the item. Email or call us with the item number and shipping address. Samples with your logo and artwork are treated as a regular order.
Shipping	Normal shipments are shipped via UPS ground. This takes 1-5 business days depending on your location. Email or call us for specific delivery times for your location. Second day air is available for a flat rate of $25.00. Next day air is charged at our actual cost. You can use your FEDEX number for shipping if desired. Shipping to Canada is UPS Ground only. Customer is responsible for customs charges. Yellow - 1 day Brown - 2 days Green - 3 days Maroon - 4 days Pink - 5 days
Date Needed	We capture your date needed during order entry so we can make sure you receive your order on time.

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